exosyphen studios

· General

Using our website and the services offered here are subject to certain terms. We do our best to test everything before we release it. However, sometimes this might fail and result in errors and bugs in our products. We attend all issues as fast as possible and in the most convenient way, but we can't be held responsible for any damages caused. We are happy to say that up to this day, we haven't recorded any kind of incident (even minor) that has resulted in any kind of damage to a person.

· Privacy

We take privacy seriously here. Over the past years, it has become hard to keep a simple newsletter to inform people about our products and services. People are afraid that signing up, might result in their email address being sold to spammers.
We don't disclose any kind of information about our users to any 3rd party. We keep all personal information confidential. We only store email addresses for those that sign up to receive news through email, and each request to be removed, is honored in real-time. We only store personal info for people who ordered a product from us. This is done for our own internal purposes which will become obvious below.

· Product insurance

We believe that once you have ordered a product from us, you have the right to receive a free copy in case you happen to lose it. This comes automatically for everyone at no extra costs. You can receive a free download at anytime and as many times as you wish. We store your personal info after placing your order for us, to be able to offer the above insurance. We honor your request and will remove this info at anytime you request it, but you will lose the insurance as we will no longer have any information to match up against.

· Open door company

We are an "open" company. We believe that keeping a close contact with our users comes first. This means that we, the people at exoSyphen Studios are not some employees behind a company. We are real persons just like you. You can talk with us at anytime and we invite everyone to contact us in any way the wish and with any question they have.
Over 90% of contacts are answered and properly attended within a maximum of 24 hours, with an average of less than 12 hours.